(possibly Off Topic here but I'll go ahead)
[Moderator's note: Moved from Ask for Help to General Chat where these topics live...]
Thanks to everyone who ever helped in this forum (the answer was sometimes in someone else's thread), I have been able to create a script that automatises the creation of support database tickets out of webmail.
When it's all finished I will send the code I use for the email parsing. Maybe you can come out with something more elegant but so far it sort of works...
Thanks to everyone in the forum, you have been an unvaluable help in jump-starting my programming skills (Ok, it's just scripts, but everyone goes "wow" with the GUIs --- thanks Rajat!)
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